How can we help?

Memorphia edits and renders locally on your Mac. It does not require an account or an internet connection for its core workflow.

Contact

Email support@ginylil.com. Include your macOS version, Memorphia version, and a short description of what happened. Do not attach personal photos, video, or music unless support specifically asks for a safe sample.

Common first steps

• Save the project, quit Memorphia, and reopen it.
• Confirm imported files are still available in their original location.
• Use Send report when requested; reports exclude your media and redact local access tokens.